Bandwidth Contention Guarantee We guarantee to maintain a 1:1 contention ratio on bandwidth. Due to our direct relationship with our DataCenter, we have the capacity to increase available Internet Bandwidth instantly, on demand. Uptime Guarantee Sterlet.Net has provided continuous service greater than 99.9% of the time for over 14 months. We guarantee 99.9% uptime for web hosting services, subject to the following details: Uptime is calculated on a quarterly basis (3 months). Uptime guarantee does not apply to causes beyond our control, such as upstream provider outages, Internet-wide problems, natural disasters, etc. In the unlikely event downtime exceeds allowable amounts, you may request credit as follows: Virtual Hosting customers: 4% of your monthly base account fees for each hour downtime beyond allowable limit Hosting Reseller customers: 4% of your monthly base account fees for each hour downtime beyond allowable limit discount will be start from the next billing period 30-Day Money Back Guarantee If you are dissatisfied with your service for any reason within your first 30 days' service, Sterlet.Net will refund your account service fees. (Domain registration fees and overage charges are not refundable. In addition, accounts found in violation of our Terms and Conditions of service are not eligible for refunds.) 30-Day Money Back is NOT a trial period to get your money back you should have a reason to be dissatisfied like uptime, server failure, ... this is not a trial period!. Price Freeze with no minimum commitment Netroof.net will never raise the price of your server, even if the price increases for new customers.
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